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KPO or Knowledge Process Outsourcing is a value added form of a BPO. While BPO is a highly process-based sector requiring lower level of expertise, KPO requires extensive knowledge in the domain being outsourced. India and China are emerging at the leaders in KPO due to the cost advantages and availability of talented resources.
The segments of KPO in India
The major segments that you can work in a KPO include legal services, financial services, engineering, R&D, market research, analytics, education, training, content development, healthcare services, pharmacy, and biotechnology, etc. If you have the required qualifications and some bit of experience in any of the fields mentioned above, you are the right candidate for a KPO job.
Growing career opportunities in KPO sector
Based on the rate at which KPO is growing, it is estimated that KPO sector would employ over 250,000 people by 2010. With new areas of specialization, opportunities are also increasing. Although the salaries of beginners in this sector might not be as high as BPOs, but as the performance level increases, the salaries also start increasing substantially.
Eligibility for jobs in KPO
Engineers, doctors, lawyers, CAs, MBAs, research analysts, scientific researchers and PhDs, who have extensive domain knowledge, can get great jobs in KPO. Right qualifications will easily lend you a job in a KPO company, but your growth will depend on how you perform. Although it is not a must to have a formal degree if you have a great deal of experience to boast about, but candidates with qualifications like MBA, B.E., B.Tech., M.Tech., MBBS, CA, LLB, B.Ed., Architecture, Journalism, etc., are preferred.
Skills required for KPO jobs
Knowledge Process Outsourcing companies look for highly-qualified and knowledgeable candidates with great analytical and research skills. For all the jobs good communication skills and command over English is absolutely necessary, as constant interaction with foreign clients is required. Proficiency in using all major computer applications like MS Office and online research skills are also very important for a KPO job. The other job-specific skills include appropriate writing capabilities, raw data analysis, report creation, client servicing, etc.
KPO jobs vs. BPO jobs
BPO jobs are great for beginners with limited experience, while KPO jobs require in-depth domain expertise. Although, BPO jobs might pay more initially, but considering the direction of career growth and salaries of senior employees in KPO, it is definitely a better choice for those looking for a more fulfilling and long-term career. Qualified individuals who perform well can get handsome salary packages in this sector – much higher than BPOs. KPO jobs require a higher commitment level and a positive attitude towards work.
Salaries in KPO jobs
Qualified beginners may get anywhere between Rs. 7,000 to Rs. 9,000 per month in a KPO firm. If the candidate has the right experience, the salaries can be much higher. A person with 4 to 5 years of experience can get anywhere between rupees three to seven lacks per annum. The future of KPO in India is promising, so it is the best time to get into this sector and grow along with it.
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Source by James F Smith
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